FAQ
Where do you ship from?
Jesse London is operated by AB Com BV, based in Brussels, Belgium. Your order is shipped directly to you by our fulfilment partner from their warehouse in Ningbo, China. This is how we keep prices low, and it is why delivery takes a little longer than from a local warehouse.
How long does delivery take?
Orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so you receive your order at the latest within 13 business days. You will receive a tracking number by email as soon as your order ships.
What are your delivery costs?
Shipping is free. The price you see at checkout is the total price you pay.
Do you ship internationally?
We deliver to the United Kingdom, the United States and Canada only.
What is your return policy?
You can return your order within 30 days, for any reason. The period for telling us starts on the day after delivery; we voluntarily extend the 14-day legal period to 30 days where it applies. From the day you tell us, you have a second period of 14 days to send the item back, and dispatch within that period is enough. You do not need our approval. You can tell us by email, by phone, with the model withdrawal form or any other clear statement; all channels are optional.
Returns are sent to our fulfilment partner's warehouse in China. For a change-of-mind return you bear the return shipping cost, estimated at approximately £18 to £26 (UK), US$20 to US$35 (United States) or CA$30 to CA$45 (Canada), depending on carrier and weight. If your item arrives damaged, defective or incorrect, we cover all costs: contact us with a photo and we will fix it at our expense.
How fast is my refund?
We refund within 14 days of your cancellation at the latest, including standard outbound delivery costs, to your original payment method. In practice we process most refunds within 5 business days of receiving the return or your proof of postage.
How can I track my order?
Once your order ships you receive an email with a tracking number, which you can use on our tracking page.
What payment methods do you accept?
Visa, Mastercard and American Express. These are the only payment methods we accept, and no extra product or service is ever added without your express consent.
What if my item is faulty?
Everything you buy is covered by the legal guarantee of conformity that applies to your purchase (2 years under Belgian law, which governs our contracts), and you keep the mandatory consumer protection of your country of residence. If a product is defective or not what you ordered, you are entitled to a replacement, repair or refund at our expense, including return shipping. Email us with your order number and photos and we will sort it out.
Who are you?
Jesse London is a trading name of AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number 1020012804, VAT BE1020012804. Reach us at info@jesse-london.com or +44 20 4572 3845, Monday to Friday 9:00-21:00 (CET).